Hotline Counselor

Apply to volunteer as a hotline counselor today! Applications due Monday, September 16th.
Email for more information or fill out the application here:

Centre Helps has answered the hotline uninterrupted since 1973. Our original mission was to provide alcohol and other drug intervention, information, and education. Over the years, our hotline services have expanded to include: emotional support, crisis and basic needs intervention, answering suicide calls for the National Suicide Prevention Lifeline, and information and referral to community resources. We use an educational model. This means that we provide unbiased, non-judgmental support and education by validating feelings and positively reinforcing self-knowledge and interpersonal skills. With a drop-in center and 24-hour hotline as our foundation, we work to coordinate and deliver services throughout Centre County. We believe in the investment we are making and have benefited from the training and experience that we have received.

Centre Helps is a staff-run agency. All staff persons accept responsibility for a hotline/drop-in center shift that is scheduled on a per-semester basis. In addition, staff persons participate in policy development and in the administration of day-to-day tasks. 

We have recently made some changes to our hotline training program in order to enhance the experience for our volunteers and be better prepared to answer the calls from those in need in our community. In order to do this we have shortened our training and added a two-day Applied Suicide Intervention and Skills Training (ASIST) certification. ASIST is the only workshop of its kind and is continually updated to reflect the most current research related to suicide prevention and intervention. The program has been empowering individuals to provide skilled, life-saving interventions for over 35 years. We are thrilled to offer this program to our volunteers at no cost and hope to expand the knowledge and skills of those in Centre County who will be better prepared to help individuals with thoughts of suicide on our hotline and in their daily lives.

Anyone interested in becoming a volunteer Hotline Counselor must complete and submit an application. Accepted applicants must complete the training program before becoming a staff member. Training consists of two evening classes per week for 6 weeks(6:00-10:00pm), a weekend long ASIST training, and some out of class activities. The exact days of training will be determined based on the availability of applicants. The classes are held either Monday/Wednesday evenings or Tuesday/Thursday evenings in addition to the weekend session. Training is held 3 times a year during the fall, spring, and summer. 

Benefits of volunteering as a Hotline Counselor

Give back to the community. Gain counseling experience. Develop and strengthen communication skills. Build your resume. Become ASIST certified. Have a positive impact on the lives of others. Earn impressive recommendations for grad school or future employment. Potential to gain paid employment with Centre Helps including paid weekend shifts, Youthful Offender's Program Instructor, Information and Referral Specialist, and more! Call 814-237-5855 to learn more about Hotline Counselor positions or stop by 410 South Fraser Street to pick up an application! Internship: Administrative Assistant (Volunteer Services Staff) Administrative Assistants provide administrative support for our direct-service programs by helping coordinate outreach, responding to non-crisis calls and emails, actively maintaining resources, and engaging in other agency-support projects appropriate to their individual skill sets. For more information email:

Volunteer Placement

Along with assisting clients, we also welcome individuals interested in contributing to our community through volunteerism. Hotline counselor, administrative intern, and work-study opportunities are available.

The Volunteer Site lists other organizations that may have volunteer opportunities available. Take thirty seconds to register for an account on The Volunteer Site, or you can call 814-234-8222 or stop in at  410 South Fraser Street to find volunteer opportunities that match your interests! 

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